Terms of Service

What tailmission is

tailmission keeps your pets' identity and health records in one place, and helps you find and book pet care from independent businesses: vets, groomers, boarding, walkers, trainers and others.

Those businesses provide the care, not tailmission. They set their own services, prices and availability, and they're responsible for the care they give. tailmission is not a veterinary provider and nothing in the app is veterinary advice.

In an emergency, go to the nearest vet straight away. Don't rely on a booking or a message in the app.

Your account

• You must be 18 or older, and give your own correct mobile number and name.
• You're responsible for what happens on your account. Don't share your sign-in codes; tell us if you think someone else is using your account.
• You can delete your account at any time in the app (Profile › Delete Account) or on our delete your account page.

Bookings

• A booking is a request until the business confirms it. The business may decline it or suggest another time.
• Prices are set by the business. Unless the app says otherwise, you pay the business directly, and any refund is between you and the business.
• Cancel or change a booking in the app as early as you can. A business may have its own cancellation rules, which it tells you.
• Ratings and reviews must be honest and about a visit you actually had.

We try to keep business details accurate, but we don't guarantee any business's services, availability or results. Disputes about a service are between you and the business; we'll help where we reasonably can.

If you run a business on tailmission

• The details you give about the business, your qualifications, services, prices and hours must be true and kept up to date.
• You must hold the licences and registrations your work needs (for vets, a valid registration), and follow the law, including animal welfare law.
• We verify your ID and, for vets, your degree and registration before you're listed, and may ask for more or remove a listing if something isn't right.
• You're responsible for the care you provide, for your team, and for honouring the bookings you accept.
• Use pet parents' details and pets' records only to provide the booked care, and keep them confidential.

Pet ID and AI features

Pet ID matches and AI-suggested filters are best guesses from photos. A match is not proof that a pet belongs to someone: check before handing over a pet. AI features can be wrong.

What you post

You keep ownership of the photos, posts and records you add. You give us permission to store, show and share them as the app needs (for example, showing a public post to others, or sharing a record with a vet you choose), until you delete them or your account.

Don't post or do anything that:

• is illegal, abusive, hateful, sexual or violent, or harms animals;
• is false, such as a fake lost pet report or review, or pretends to be someone else;
• uses someone else's photos or private details without their permission;
• is spam or advertising outside the features meant for it;
• tries to break, overload or copy the service, or get into accounts or data that aren't yours.

We may remove content and suspend or close accounts that break these rules, and report illegal activity. You can report a post, a comment or a business in the app.

Our service

The tailmission name, logo, app and website belong to us. We may change, add or remove features, and we try to tell you about important changes in advance. The service is provided “as is” and may sometimes be unavailable.

To the extent the law allows, tailmission isn't liable for the care any business provides, for indirect or consequential losses, or for more than ₹1,000 in total for any claim. Nothing in these terms limits rights you have by law that can't be limited.

If you break these terms or the law and someone makes a claim against us because of it, you agree to cover our reasonable costs.

Ending

You can stop using tailmission and delete your account at any time. We may suspend or close an account that breaks these terms or the law, or to protect others; if we do, we'll tell you why unless the law stops us. What these terms say about liability and disputes continues after an account is closed.

Changes and disputes

We may update these terms; we'll tell you in the app before an important change takes effect, and continuing to use tailmission means you accept it.

These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction. Please write to us first at support@tailmission.com: most problems can be sorted out quickly.

Contact

HappyLocate Relocation Services Private Limited, 4th Floor, No. 146/6, Opp. Drum Factory, Thanisandra Main Road, Nagavara, Bengaluru, Karnataka 560077. support@tailmission.com.