Privacy Policy

What we collect

Your account:

• Your mobile number, which you sign in with using a one-time code sent by SMS.
• Your name, and optionally your email address and a profile photo.
• Addresses you save, for home visits and pickups, with their location on the map.

Your pets:

• Name, @handle, species, breed, gender, date of birth, colour, microchip number and photos.
• Health records you or a vet add: vaccinations, deworming, prescriptions, examinations, weight and size, and documents.
• Pet ID scans: photos of your pet's face, body and nose, and the measurements our system takes from them, so a lost pet can be matched to its family.

Bookings: the business, services, times, notes, the address for a home visit, cancellations, ratings and reviews, and any visit photos and records the business adds.

Community: posts, photos, comments, likes, follows, groups and events you join, and lost or found pet reports and sightings, with the area and the map location you give.

If you run a business: its name, address and location on the map, services, prices, hours, rooms and photos, your team, and the documents we verify before it goes live (ID proof, and for vets their degree and registration), with PAN and GSTIN if you give them.

Location: with your permission, your device's location while you use the app, to show care nearby, set a visit address and show lost pets nearby. We don't track your location in the background.

Your device and how you use the app: device type and name, operating system and app version, the devices you're signed in on, a token for push notifications, and app usage events (screens opened, features used, crashes) through Google Analytics for Firebase. We don't use your device's advertising ID.

Camera, photos and microphone are used only when you choose to take or pick a photo or record a video. The app never reads your photo library on its own.

Why we use it

• To create your account, sign you in and keep it secure.
• To keep your pets' identity and health records, and share them with the family and vets you choose.
• To find care near you, make and manage bookings, and let the business provide the service.
• To match lost and found pets using Pet ID.
• To send booking updates, reminders (such as vaccinations) and replies, by push notification, SMS or in the app. You can turn off reminders and other optional notifications in Notification Preferences.
• To verify businesses before they're listed, and keep the community safe (handling reports, blocking abuse).
• To understand how the app is used and fix problems.
• To meet legal obligations and resolve disputes.

We use your data on the basis of your consent, which you give by creating an account and using these features, and for the legitimate uses the law allows (such as security and legal compliance). You can withdraw consent at any time by turning off a permission or deleting your account.

Who can see it

• Businesses you book: your name, mobile number, the pet's details and the records they need, and the address for a home visit.
• Family members you add to a pet, and vets or businesses you give access to a pet's records, for as long as you allow.
• Anyone: what you choose to make public, such as your pet's public page (name, @handle, photo, species, breed and, if you choose, vaccination status), community posts, lost and found reports, ratings and reviews, and a business's public page.

Companies that run parts of the service for us, only for that purpose:

• Google Cloud: our storage for photos and documents.
• Google Maps Platform: address search and maps. What you type to search for an address is sent to Google.
• Google Firebase: push notifications and app usage analytics.
• Google Gemini: analysing pet photos for Pet ID and search filters. Pet photos are sent to it for that analysis.
• MSG91: sending sign-in codes and booking messages by SMS.

We may also share information when the law requires it, to protect someone's safety, or if the business is reorganised or sold (the new owner keeps this policy's promises).

How long we keep it

We keep your data while your account is open. When you delete your account:

• Your name, mobile number, email, photo, saved addresses, notifications and sign-ins are deleted straight away, and you're signed out everywhere.
• Pets only you look after are removed from tailmission and no longer shown to anyone, with their Pet ID nose scan. Pets you share stay with their other family members.
• If you run a business, it's closed and taken off tailmission.
• Some records stay without your name or number, because others rely on them or the law requires them: past bookings and the visit records a business made (they're part of the business's records), community posts and reviews, and records we must keep for tax, legal or fraud reasons.

Your rights

You can see and correct your details in the app at any time (Profile). You can also ask us for a summary of your data, to correct or delete it, or to name someone to act for you, by writing to the address below. You can delete your account yourself: see Delete your account.

If you're not happy with how we handled a request, you can complain to our Grievance Officer, and then to the Data Protection Board of India.

Security

Data is sent over encrypted connections (HTTPS). Sign-in uses one-time codes and tokens that expire, and you can see and sign out of your devices in Profile › Signed-in Devices. Access to data inside the company is limited to the people who need it. No system is perfectly secure: if a breach affects you, we'll tell you and the authorities as the law requires.

Children

tailmission is for adults. You must be 18 or older to create an account. We don't knowingly collect data from children; if you believe a child has given us their data, write to us and we'll delete it.

Changes to this policy

We'll update this page when what we collect or how we use it changes, and tell you in the app before an important change takes effect.

Contact and Grievance Officer

HappyLocate Relocation Services Private Limited, 4th Floor, No. 146/6, Opp. Drum Factory, Thanisandra Main Road, Nagavara, Bengaluru, Karnataka 560077.

Questions and requests: support@tailmission.com.

Grievance Officer: Divyang Sahay, support@tailmission.com. We acknowledge complaints within 24 hours and resolve them within 15 days.